Last updated: 13th May 2024
Who we are
Monika Kiss Hair & Beauty Ltd. is registered in England and Wales with company number 15026749 and has its registered office at:
68 Filton Road
Horfield
Bristol
BS7 0PB
This policy will explain what information we collect about you and how we use it. In this privacy policy references to ‘we’ or ‘us’ refer to Monika Kiss Hair & Beauty. We are committed to respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or use this website. Your use of our website is also governed by our Terms and Conditions.
By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy. Please read the Policy carefully.
The information we collect and how
At Monika Kiss Hair & Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of the information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. For transparency, listed are the business services we provide and how each service uses the information we collect.
Hair and beauty-related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We may contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Loyalty
You may consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt-out at any time.
Marketing
We may contact you by phone, mail, email or SMS marketing with your consent but, if you want, you may opt-out at any time. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
Website Usage
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
Data Sharing and Transfer
We share anonymous data with advertising platforms for marketing purposes. We will not share, sell, rent, or trade your personal data with third parties for their promotional purposes.
Data processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premises.
You may contact us at hello@monikakiss.hair to:
- Request information we have stored about you
- Request we remove all identifying information about you
Hyperlinks
You may come across hyperlinks on this site. These hyperlinks may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other websites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisation, company or individual on the part of Monika Kiss Hair & Beauty.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.
Copyright Notice
All design, text, graphics and arrangement thereof are the copyright of Monika Kiss Hair & Beauty or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Monika Kiss Hairy & Beauty is strictly prohibited.
Questions
If you have any questions regarding this Privacy Policy, please contact us at hello@monikakiss.hair.
This Privacy Policy has been written in accordance with laws and regulations. If you have any concerns or queries about how we handle your data, you may consult with legal professionals or contact us for clarification.
By using our website, you agree to the practices outlined in this Privacy Policy.